Stephen G Haines - Collected Quotes

"Although it is important to understand each individual characteristic, keep in mind that it is the relationship between these parts and characteristics, and their fit into one whole system, that is key. Systems dynamics are all about relationships." (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"If life on earth is governed by the natural laws of living systems, then a successful participant should learn the concepts and principles." (Stephen G Haines, 1998)

"In a closed system, the change in entropy must always be 'positive', meaning toward death. However, in open biological or social systems, entropy can be arrested and may even be transformed into negative entropy. - a process of more complete organization and enhanced ability to transform resources. Why? Because the system imports energy and resources from its environment, leading to renewal. This is why education and learning are so important, as they provide new and stimulating input (termed neg-entropy) that can transform each of us." (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"Information concerning the system’s outputs or process is fed back into the system as an input, perhaps leading to changes in the transformation process to achieve more effective future outputs. Often this informational input helps us get to the root of problems.
Feedback can be either positive or negative. Positive feedback indicates that the steady state of a system is presently effective. Negative feedback indicates that the system is deviating from a prescribed course and should readjust to a new steady state. Some systems-related field, such as cybernetics, are based on negative feedback." (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"[Systems thinking is] A new way to view and mentally frame what we see in the world; a worldview and way of thinking whereby we see the entity or unit first as a whole, with its fit and relationship to its environment as primary concerns." (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"The beauty of this [systems thinking] mindset is that its mental models are based on natural laws, principles of interrelationship, and interdependence found in all living systems. They give us a new view of ourselves and our many systems, from the tiniest cell to the entire earth; and as our organizations are included in that great range, they help us define organizational problems as systems problems, so we can respond in more productive ways. The systems thinking mindset is a new orientation to life. In many ways it also operates as a worldview - an overall perspective on, and understanding of, the world." (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"The Systems Thinking Approach is an absolute necessity to make sense of and succeed in today’s complex world." (Stephen G Haines, 1998)

"The whole idea of a system is to optimize - not maximize - the fit of its elements in order to maximize the whole. If we merely maximize the elements of systems, we end up suboptimizing the whole [...]" (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"Delay time, the time between causes and their impacts, can highly influence systems. Yet the concept of delayed effect is often missed in our impatient society, and when it is recognized, it’s almost always underestimated. Such oversight and devaluation can lead to poor decision making as well as poor problem solving, for decisions often have consequences that don’t show up until years later. Fortunately, mind mapping, fishbone diagrams, and creativity/brainstorming tools can be quite useful here." (Stephen G Haines, "The Manager's Pocket Guide to Strategic and Business Planning", 1998)

"Simple analytic thinking [as opposed to systems thinking] focuses on cause-and-effect: one cause for every one effect. It asks the all too common either/or question. Its weakest link, and the reason it’s not working in today’s world, is that it doesn’t take into consideration the environment, other systems, and the multiple and/or delayed causality that surrounds each cause and effect. Nor does it consider a part’s interrelationships and interdependencies with other parts." (Stephen G Haines, "The Manager's Pocket Guide to Strategic and Business Planning", 1998)

"To begin with, we must understand that any mindset consists of mental models, or concepts, that influence our interpretation of situations and predispose us to certain responses. These models, which are replete with beliefs and assumptions, thus strongly determine the way we understand the world and act in it. The irony is, they become so ingrained in us, as tendencies and predispositions, that we seldom pay attention to them." (Stephen G Haines,  "The Manager's Pocket Guide to Strategic and Business Planning", 1998)

"All systems have a tendency toward maximum entropy, disorder, and death. Importing resources from the environment is key to long-term viability; closed systems move toward this disorganization faster than open systems." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)

"Systems thinking practices the exact opposite of this analytic approach. Systems thinking studies the organization as a whole in its interaction with its environment. Then, it works backwards to understand how each part of that whole works in relation to, and support of, the entire system’s objectives. Only then can the core strategies be formulated." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)

"Systems, and organizations as systems, can only be understood holistically. Try to understand the system and its environment first. Organizations are open systems and, as such, are viable only in interaction with and adaptation to the changing environment." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)